Operations Specialist – Abbott Lyon

Operations Specialist – Abbott Lyon Rewarding Salary Bonus Benefits Remote, Hybrid – 2 days travel to office/warehouse per fortnight Full Time Abbott Lyon, the UK’s fastest-growing jewellery brand, is seeking a driven Operations Specialist who will support across; managing global factory dispatches, managing warehouse and carrier vendors while optimising processes and improving the end Customer Experience. Abbott Lyon is already one of the fastest growing D2C brands in the UK, named on the 2023 & 2024 lists of 100 fastest-growing companies in the UK. Founded in 2015, Abbott Lyon’s customers love our range of affordable luxury products. Our brand has particular appeal to customers who want to buy uniquely personalised, high-quality, understated luxury jewellery and accessories for themselves or as gifts, for those moments that matter. With a laser-sighted focus on our bullseye customer, Abbott Lyon has successfully disrupted the jewellery market and won market share from well-established competitors. Having delivered 130% growth last year, and done so profitably, our business has recorded its best ever months since the beginning of the year, bucking the trend in UK retail. More than 700,000 UK consumers already shop Abbott Lyon, and there are more than 2 million look-a-like customers in the UK alone. In addition, the US represents a huge opportunity for Abbott Lyon, and one we are determined to realise. With our sights firmly set on growing the business to £100M and beyond, this year’s plan sees significant investment in the talent and infrastructure required to achieve Abbott Lyon’s ambitious growth objectives. Check out what they are doing here: www.abbottlyon.com | www.instagram.com/abbottlyon/ Role objectives: · Oversee and manage the performance of primary factory global dispatches both to UK 3PL and US D2C · Daily management of warehouse and carrier vendors, ensuring adherence to agreed SLAs vs forecast and mitigating any known issues. · Own proof of concept Ops processes and scale to automation · Manage BAU B2B and B2C order processing, ensuring orders are fulfilled and fixing any order processing issues (e.g. backorders, tech integration errors etc.) · Support Customer Service with Logistics queries · Manage claims process with warehouse and carrier partners Key Responsibilities: · Ensure accurate and timely order processing to facilitate factory dispatches (labels and supporting pick files) · Reconcile forecast and projected dispatch volumes with factory staffing and productivity planning · Analyse and maintain dispatch SLA performance (day 0 order transmission to carrier handover) · Support factory with any order exceptions · Align with Merchandising team on any stock related issues relating to dispatches · Maintain global dispatch tracker to allow CS to track shipment progress and support customer queries · Identify any courier lead time issues if they arise · Oversee logistics slack/email channels to support CS queries and provide resolutions to order exceptions · Submit claims in the relevant portals/channels based on SLA failures for carriers/warehouses/factories · Support Ops team on any wider topics as required Requirements: · 2-3 years of operations experience within ecommerce/retail · Proven experience managing global dispatches, preferably in eCommerce or logistics. · Strong skills in process automation and scaling operational workflows. · Proficiency in handling logistics queries and collaborating with customer service teams. · Excellent data analysis skills to monitor dispatch performance and troubleshoot order exceptions. · Strong organisational skills, with attention to detail for managing forecasts, SLAs, and shipment tracking. · Effective communication skills to align with teams across operations, merchandising, and customer support. · Experience with logistics management tools and systems is a plus. · A strong ability to be agile and ‘get things done’ across your workload Benefits: Rewarding salary package Hybrid working model 25 days holiday bank holidays your birthday off Free products discounts for family and friends Enhanced pension scheme Career development and training opportunities Summer hours with early Friday finishes in June, July, and August Wellbeing and Employee Assistance via Health Assured Regular socials and team events Be part of the UK’s fastest-growing jewellery brand If you’re a looking to join an innovative, fast-growing brand, apply now or email Sam at sam.mendesabbottlyon.com to learn more Abbott Lyon is committed to building and supporting a brilliant, diverse, and inclusive team as an equal opportunities employer. We encourage applicants from all backgrounds to apply. If you require any adjustments during the recruitment process, please let us know how we can support you.

Location: London, GB

Posted Date: 1/24/2025