Operations Manager

Company Description

Established in 2016, Only the Blind is a London based British luxury fashion brand renowned for our unique designs, intricate embroideries, and premium-quality fabrics. The brands core products include our heavyweight hoodies, denim, outerwear cargos and on producing high-quality products with intricate designs and messages of perseverance. With a strong global customer base in both D2C and wholesale markets as well social media following, Only the Blind has garnered support from celebrities, musicians, athletes, and influencers across various industries and is now stocked in Selfridges, Harvey Nichols in the UK, Printemps in the EU and globally with the Middle East being a key wholesale market and.

Role Description

We are seeking an experienced Operations Manager to join our dynamic team in our Studio in Queens Park, North-West London. This full-time, on-site role is pivotal in managing and optimising the brand’s operations.

As the key link between our studio, UK and European 3PLs, suppliers, customers, and carriers, you will ensure all B2B and B2C orders are processed efficiently and delivered seamlessly. Your focus will include overseeing daily operations, managing inventory, improving workflows, enhancing systems, and minimising costs to drive operational excellence. Reporting to the Director, the Operations Manager will be in charge of delivering an excellent customer experience by ensuring all operational SLA’s are met or exceeded.

Key Responsibilities

Fulfilment Coordination

• Act as the main contact for external fulfilment centres (UK/Netherlands), ensuring KPIs are met and build strong relationships with them.
• Manage stock accuracy, goods-in, D2C/B2B order fulfilment, replenishments between warehouses and returns.
• Process manual orders (influencer shipments, returns, exchanges).
• Coordinate and re-order warehouse supplies (packaging, garment bags) and ensure adequate stock.
• Occasional travel to our fulfilment centres.
• Resolve any stock related issues and returns/exchanges
• Promote and measure adoption of new processes across fulfilment, returns, and customer experience.
• Collaborate with fulfilment partners to optimise packing, handling, and shipping.
• Monitor KPIs for fulfilment, shipping times, and carrier performance.

Shipping

• Manage all imports (samples, bulk shipments), including carrier booking, quotes, and documentation.
• Track, report, and optimise domestic/international shipping, ensuring cost efficiency and timely deliveries.
• Work with our global suppliers to organise shipping, labelling, align production and shipping schedules.
• Organise and manage urgent shipments with couriers (stylists, factories, influencers).
• Evaluate, implement, and negotiate new shipping options and carrier rates.

Wholesale Operations

• Oversee wholesale logistics: order processing, shipping, commercial invoices, and client communication.
• Complete clerical tasks (product files, commodity codes, barcodes).

General Business

• Support product launches, seasonal deliveries, and special projects.
• Identify and implement systems to enhance efficiency, reduce costs, and improve processes.
• Manage the brand’s barcoding database and provide barcodes to design teams and manufacturers.
• Resolve operational issues impacting SLAs and report on performance.
• Contribute to e-commerce promotional planning to ensure operational readiness.
• Assist with any necessary customer support
• Use data to investigate and resolve issues throughout the customer journey, prioritising and delivering improvements.

Qualifications

This position requires a highly motivated candidate with a true passion for fashion, strong organisational skills, experience of the Shopify platform and excellent communication abilities with a passion for looking for new ways to improve existing systems and processes.

• 2-3 years’ experience in operations, preferably in fashion.
• Strong organisational, strategic planning, and problem-solving skills.
• Experience in inventory management and supply chain operations.
• Proficiency in Shopify, Microsoft Excel, and project management tools.
• High attention to detail
• Excellent communication, leadership, and interpersonal abilities.
• Continuous improvement mindset with a focus on enhancing processes and systems.
• Strong customer focus and understanding of excellent customer experiences.
• Ability to work well under pressure, adapt to changing priorities, and thrive in a fast-paced environment.
• Team player comfortable working within a small, dynamic team.
• Bachelor's degree in Business Administration, Operations Management, or related field.

What is in it for you

• Broad Exposure: Impact various aspects of the brand, not just operations, by working closely with different departments.
• Brand Growth: Be a part of the brand at its early stages of growth with a lot of potential to grow to a global brand
• Modern Office: Work in a stunning, bright, modern office in North-West London, easily accessible via Bakerloo or Overground lines.
• Company Bonus Scheme: Benefit from a discretionary bonus scheme based on performance.
• Regular House: We work Mon-Fri, 10am – 6pm.
• Summer Hours: Enjoy half-day Fridays until 2pm during the summer period.
• Holiday Increase: Receive an extra day's holiday for each year you work with us.
• Employee Discount: Get a 70% discount on our products, plus complimentary items and early access to sample sales.
• Pension Plan: Participate in a pension plan a 3% contribution from the company.
• Networking Opportunities: Connect with industry professionals and influencers through events and collaborations.
• Innovative Projects: Engage in cutting-edge projects that drive the future of the luxury fashion industry.
• Exclusive Previews: Get early access to new collections and exclusive events.

To be considered please provide your CV via the button below along with a cover letter or email careers@onlytheblind.com. Due to the high number of applicants, we might not be able to get back to everyone if you have not been successful.