Trainee Duty Manager Programme (via Work Hounslow)

Job Advert
Lampton are working in partnership with The London Borough of Hounslow and West Thames College to place 4 candidates on our Trainee Duty Manager Programme. Employment opportunities in the Leisure sector is part of our Sector-based Work Academy Programme (SWAP), designed to provide valuable employment pathways into the leisure industry.

Please note, upon successful completion of the course, should an open position be available, you will be offered the opportunity to interview for a Head of Department role at one of our sites – Departments include: Aquatics, Retention, Fitness or Swim School.

Our Duty Manager trainee programme will provide you with all the skills and knowledge you will need to become a Duty Manager within a wet and dry leisure centre. At the end of the programme, you will acquire all the qualifications required to become a successful leisure centre manager, including:

A National Pool Lifeguard Qualification (NPLQ)A Level 3 Certificate in Leisure ManagementFirst aid at work qualificationPool Plant Operator Qualification

Residents who meet the qualifications and match the job description will not be required to upskill or join the training programme.

Subject to UK Shared Prosperity Fund eligibility, training costs will be covered for residents who are currently unemployed.

To be successful, candidates will

Have the ability to swimBe comfortable working in wet side operations within the leisure sectorHave previous supervisory experience / people management skillsHave the ability to communicate clearly, influence and motivate team membersHave experience of working within Health & Safety critical environment with the ability to understand and implement legislation in the operation environment is essential

Qualifications required

Ideally hold or have the ability to work towards a National Pool Lifeguard Qualification (NPLQ)Ideally hold or have the ability to work towards a First Aid at Work QualificationIdeally hold or have the ability to work towards a Pool Plant Operator QualificationIdeally hold or have the ability to work towards a Level 3 Certificate in Leisure Management

More about the Training and Qualifications

NPLQ – Lifeguarding Qualification

Course Overview:

The internationally recognised Royal Lifesaving Society (RLSS UK) National Pool Lifeguard Qualification (NPLQ) is not only a qualification that will train you to become a Pool Lifeguard but can also be a stepping stone into a career within the leisure industry. In order to perform lifeguard duties, candidates must be physically fit, have good vision and hearing, be mentally alert and self-disciplined. The course requires a minimum of 36 hours training and requires 100% attendance.

The NPLQ certificate is valid for 2 years from the date of successful completion of the course.

Topics Covered:

The NPLQ covers all elements of Pool Rescue Techniques, Lifeguard Theory, First Aid and CPR. The course is physically demanding and will include swimming to set times, lifting casualties and diving to the deepest part of the pool. Approved prior learning can be applied upon proof of certification, please ask your trainer for further details. For full details on the courses content and to view RLSS UK policies, please visit: https://www.rlss.org.uk/policies

Level 3 Certificate in Leisure Management

The Aim of the qualification is to provide the knowledge and skills needed to prepare a learner for employment as a first line manager in the active leisure sector, including the daily operation of a sport and recreation facility, dealing with staff performance and how to ensure the well-being and safety of customers.

Overview – Learners will cover

Understanding the active leisure sectorHealth, safety and welfareLeading a teamPromoting customer careUnderstanding employment rights and responsibilitiesFinancial proceduresDelivering objectives through the work of an active leisure teamSupervising facility maintenanceMarketing services and products to customersOperating Swimming pool plant

What is the role of Duty Manager at Lampton Leisure?

As a Duty Manager you will be a key holder for the building and be responsible for opening and closing the site whilst on key holder shifts. You will be responsible for the day-to-day running of wet and dry side operations, including health and safety across the site, managing a small team, coordinating timetables and rotas and organising specialist events. You will ensure all operations flow smoothly and help meet the organisation goals.

Our sites are open from 6am - 10pm so flexibility with working hours is required.

Key responsibilities include:

Opening and closing of site and being first point of contact for any queries whilst on duty. Supervise and coordinate regular maintenance and cleaning of the facility.Responsible for the daily, weekly, and monthly pool plant operations, pool hygiene, tasks and safety checks.Deal with any H&S incidents, accidents, safeguarding concerns & report on the management system.Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate. Line management, coaching and developing responsibilities of a team of front line staff.Coordination of events and activities such as gala’s and holiday camps. Continuously review sites equipment, programmes and activities, developing and improving as required.Provide first class customer service to all users of the facility.Establish and maintain excellent relationships with our customers and potential customers, handling, and escalating complaints where appropriate.

Location: Hounslow, GB

Posted Date: 12/21/2024