Business Analyst - Innovation

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights, to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimisation with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.

We are currently seeking an Innovation Business Analyst to join our global Innovation team. In this exciting new role, you will have opportunity to work closely with both internal and external stakeholders to both identify needs, and develop highly innovative solutions that will have a positive impact on our clients and their customers.

You will gather business and technical requirements, translate these into actionable insights, and work with Solution Architects develop and iterate prototypes that address these customer challenges, and also work with Project Managers to support the development and execution of these solutions.

This role would suit an ambitious and forward thinking individual with experience gained within either Business Analytics, Project Management or Consulting, ideally gained within the software solutions or process automation space. If this experience has been cultivated within the fields of either creative/media, design, retail or FMCG - then this would be ideal

What you'll do:

• Conduct detailed interviews with clients to map their processes, understanding the nuances of their business needs and technical requirements.
• Design workflow process maps, to visualize proposed solutions for internal teams and stakeholders
• Identify and quantify challenges and establish a ROI for the solution (e.g. how many hours the product save, how much the client is willing to pay)
• Lead the presentation of prototype, gather client feedback and ensure clients goes through a User Acceptance Testing
• (UAT) to ensure it delivers on client expectations.
• Lead meetings with clients, documenting decisions and project managing follow ups and tracking project milestones and timelines
• Document and translate client requirements into technical requirements for the Solution Architect to develop
• Test prototypes rigorously, provide actionable feedback, and work with the development team to implement adjustments and improvements in an agile framework
• Establish clear milestones and timelines, managing the project efficiently to ensure that the prototype is delivered on time and meets predefined success metrics
• Once the prototype is validated, ensure a smooth handover to the Product Team, ensuring all details are well-documented and any remaining customer expectations are managed
• Monitor market trends, software provider / competitor activities, and press releases to identify new opportunities for innovation
• Attend industry events and engage with customers to assess potential developments and opportunities in the market

What you'll need:

• 5+ years of experience in business analysis, project management, or consulting roles, preferably within the software solutions and process automation
• Must have proven experience in evaluating business process and propose solutions Workflow and Process Mapping Tools
• Excellent English level, other languages are an important plus
• Knowledge about graphics and creative marketing industry is preferred
• Familiar with concepts of technology automation, AI, familiar with system integrations and software development life-cycle stages

What we offer:

You will of course enjoy an excellent base salary. Other benefits of being a permanent employee of SGS&Co include:

• 25 days holiday per annum + additional 'Me Day'
• Flexible working during summer hours
• Pension Scheme
• Voluntary SGS Europe Group Healthcare Scheme
• Life Assurance
• Healthcare Digital GP Service
• Holiday purchase scheme
• Health Assured Employee Assistance Programme
• City Bike Scheme (London only)
• Employee referral program