Client Success Summer Intern (Remote & Paid)

Company Description

Experian is the world's leading global information services company. During life's big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We're focused on powering opportunities; that's why our Experian Summer Internship Program offers students nationwide a chance to gain hands-on work experience by applying their formal education to solve meaningful projects. During the Summer Internship Program, you will be immersed in Experian's 'People First' philosophy, experiencing our commitment to developing its people.

Join us and explore your potential in one of the Top 100 Summer Internship Programs!

Job Description

The Client Success Intern will work under the Sales Director. You will support the Client Success Managers. The team focuses on industries such as Gaming, Travel, Technology, Telecom, Energy & Utilities, Sports & Entertainment and more. You will help with project deliverables, client renewals, cross-department coordination for client needs, and logging and tracking information in Salesforce.

Responsibilities:

• Learn the industries and solutions we support by shadowing our CSMs during client interactions.
• Follow up on client invoices both internally with the billing team, and with clients.
• Monitor client solutions/projects/deliverables and request any secure transfer sites needed, and understand the process for projects.
• Track client renewals and help to develop/standardize a proposal template for renewals.
• Collaborate with Sales Strategy team to create content

Qualifications

• Currently enrolled in a minimum of a Bachelor's program in Marketing, Business, or a related field of study
• Return to school in Fall 2025 to complete degree
• Experience with customer support, customer success or Salesforce

Perks:

• Fully remote
• Volunteer Time Off
• Great compensation
• Flexible work schedule
• Eligible for 401(k) participation in 90 days

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.