Information Technology (IT) Support Technician

For over 100 years, Girl Scouts has empowered girls to lead, break barriers, and create positive change. At Girl Scouts of Eastern Massachusetts (GSEMA), we foster a powerful all-girl space that values collaboration over competition, inspiring girls to turn their dreams into reality.
Reporting to the Senior Director of Information Technology, the Information Technology (IT) Support Technician is a part-time, benefit-eligible member of the GSEMA Information Technology team providing tier-one support to council staff. The IT Support Technician assists the Senior Director, IT in maintaining technology assets, staying current with tech trends and driving projects and initiatives that enhance the council's technological capabilities. This role supports staff to adopt and utilize new capabilities by providing training and ongoing support.

Access to reliable transportation is required to travel to GSEMA Waltham office and occasional travel to other GSEMA offices and properties if needed. As this position requires travel within the Council service area, possession of a valid driver's license and access to motor vehicle is preferred.

Explore Key Responsibilities:

• Provide Tier One technical support using cloud-based IT ticketing system
• Troubleshoot hardware, software and network issues
• Set up staff access to shared network resources
• Collaborate with Human Resources to ensure a seamless onboarding and offboarding experience by efficiently creating and deactivating staff accounts
• Configure new workstations with standard GSEMA software applications
• Address security issues on laptops and remediate infections when they occur
• Assist with documenting policies and procedures
• Assist in pursuing and implementing new technologies to enhance council capabilities and increase staff productivity in a cost- effective manner

Essential Skills and Qualifications:

• Minimum of 1 year of work and/or intern experience in a similar role
• Possess a high school diploma or GED equivalent
• Possess an understanding of technology with a working knowledge of operating systems, business applications, printing systems, and network systems; Experience with Microsoft products, including Office 365 beneficial, but not required
• Good written and verbal communication skills
• Capacity to, independently and as part of a team, plan, organize and prioritize work, while managing multiple deadlines
• Ability to effectively identify, analyze and solve practical problems and successfully manage a variety of variables and personalities; ability to adapt in a changing environment
• Ability to handle multiple simultaneous projects
• Self-motivated and willing to learn new skills
• Ability to work a flexible schedule

Reasonable accommodations may be made to enable individuals to perform the essential functions of the job.

We Offer Amazing Benefits:

• Work-Life Harmony: Generous paid time-off benefits, including vacation, sick leave, and holidays.
• We've Got You Covered: Full medical and dental benefits, plus no-cost group life insurance, disability coverage, and an Employee Assistance Program.
• Investment in Your Future: Plan for your retirement with 403(b) Retirement Savings Plan. We also support your career growth with paid time for training and other development opportunities.
• Special Girl Scout Perks: Take advantage of discounts on Girl Scout merchandise at the Council Shop. Eligible family members can enjoy discounted rates for up to two (2) weeks at GSEMA summer camps. Experience the outdoors and connect with the Girl Scout spirit through outdoor activities and staff camp days.

Explore more about these benefits and join us in shaping a brighter future at GSEMA. Visit our careers page at GSEMA Careers.

Join Us in Making a Difference!

At Girl Scouts of Eastern Massachusetts, we are strive to create transformative learning experiences and leadership opportunities for our youth members. Diversity, equity, inclusion, and racial justice (DEI/RJ) are woven tightly into our mission of supporting and nurturing girls of courage, confidence, and character, who make the world a better place. We believe in fostering a culture that celebrates differences, promotes unity, and creates growth opportunities for our employees. Girl Scouts of Eastern Massachusetts is an Equal Opportunity Employer. Read more about our commitment to Diversity, Equity, Inclusion, and Racial Justice!

Go For It

Research shows that women and members of historically marginalized groups do not apply to jobs where they feel they don't hit 100% of the requirements. If this is how you feel after reading through this posting, we encourage you to apply anyway!

This position requires successful completion of background checks and a current Girl Scout membership.

Location: South Waltham, MA, US

Posted Date: 11/2/2024