Director of Social Services

Job DescriptionJob Description

Position Overview

This position will participate in the overall strategic leadership, direction, evaluation, and management of all aspects of NIDC’s Social Service department’s current programming, including tenant case assistance, tenant support services, building organizing and educational programming. . They will also take a leadership role in defining, creating, and implementing new programs and expanding current programming that improve the lives of tenants and communities in the Bronx and beyond.

The position is outwardly facing and involves significant work with other stakeholders, including electeds, police, community leaders, and other non-profits, with an emphasis on building strategic relationships.

The Director of Social Services is a senior organizational leadership position. They will participate in NIDC's ongoing evolution by implementing our three-year strategic plan and other organizational processes.

The successful candidate will have strong written and verbal communication skills, including grant writing and public speaking, as well as a strong EQ (Emotional Quotient), a demonstrated capacity for departmental administration, attention to detail, and strong follow-up skills. The individual in this position must be able to work autonomously and thrive in NIDC’s highly interdependent and dynamic environment.

This position will lead a transitioning department and include a six-month onboarding and transition plan to fully assume this role and will report directly to the Executive Director.

Duties and Responsibilities

Program Development and Quality Assurance

• Remain current on relevant research, policy, and other trends affecting residents in The Bronx and NYC
• Utilize research and analytical skills to lead and participate in the development and implementation of new evidence-based program initiatives/funding opportunities in the areas of housing and other government benefit programs, and other social service programming
• Coordinate internal program evaluation projects in collaboration with the executive team
• Monitor staff implementation of department client and service database and run/submit reports as necessary or requested

Community Engagement

• Cultivate and maintain relationships with elected officials and other community leaders
• Represent NIDC at community board meetings, neighborhood association meetings, and other community organizations

Financial and Contract Administration

• Develop and administer the department's annual budget and supervise all staff plans and operations to meet budget requirements
• Complete program documentation for contracts, grants, and internal reporting requirements including submission of invoices using contracts’ online portals
• Assist with finding and writing grant proposals

Management and Supervision

• Oversee all aspects of all current programming to ensure program quality, contract compliance, and all administrative functions
• Optimize programmatic infrastructure to maximize participant outcomes, including developing accountability systems for employees and partners and developing metrics to demonstrate/communicate outcomes
• Supervise all Department staff
• Deliver and/or coordinate workshops with direct staff related to educating residents and groups in relevant benefits programs, relevant
• Support the program leadership team
• Collaborate with the Executive Team on professional development initiatives for program staff

Organizational Leadership

• Participate in strategic planning and organizational development initiatives
• Collaborate with the Senior Leadership Team on internal culture and public-facing NIDC events
• Represent the organization at events, conferences, and forums as an NIDC ambassador
• Attend required/requested workshops
• Act as a role model for all staff
• Build alliances and partnerships with organizations that enhance our programming and increase the resources available to our communities
• Contribute to fundraising efforts to enhance program resources
• Fulfilling all other duties deemed vital to the function of the organization by the executive team

Key Qualifications

• An advanced degree in social sciences, public policy and administration, urban studies, or a related field is required
• 7-10 years of management experience required
• Experience with housing-related social services strongly preferred
• Experience using Salesforce preferred

Required Attributes

• Able to manage multiple complex projects simultaneously
• Experience leading teams and managing change in high growth or rapidly changing contexts; ability to be flexible, agile, and seamlessly pivot a team’s direction
• Strong work ethic and professional values
• Able to work collaboratively and independently as necessary with key stakeholders and partnering organizations
• Able to demonstrate cultural competency with diverse communities
• Desire to learn and grow as part of an expanding organization; team player with a flexible, creative, and analytical approach to problem-solving
• Excellent interpersonal, verbal, and written communication skills
• Spanish-speaking, preferable
• Solid computer skills; Microsoft Office Suite, internet research
• Able to work with a variety of learning abilities
• Healthy sense of humor

Neighborhood Initiative Development Corp. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Neighborhood Initiative Development Corp. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Company DescriptionWe provide a broad range of youth development services, including after-school programs for students in grades K - 12, summer camp, a nightly teen center, and support for older youth and adults. As a staple in the community, NIDC works with tenants, landlords, precincts, schools, health centers,merchants and elected officials to address a wide variety of issues facing the Bronx, including economic development and revitalization.Company DescriptionWe provide a broad range of youth development services, including after-school programs for students in grades K - 12, summer camp, a nightly teen center, and support for older youth and adults. As a staple in the community, NIDC works with tenants, landlords, precincts, schools, health centers,merchants and elected officials to address a wide variety of issues facing the Bronx, including economic development and revitalization.

Location: New York City, NY, US

Posted Date: 11/1/2024