Guest Operations Manager - Reception services

Are you passionate about delivering exceptional guest experiences? Do you have a strong background in hotel management, particularly in running a front desk and leading a team of dedicated receptionists? If so, we have the perfect opportunity for you!

Position: Guest Service Manager

As a Guest Service Manager at this unique location you will plan and organize a team to help you manage a busy summer season between July, August and September, you will play a pivotal role in ensuring that every guest enjoys a seamless and memorable stay. You'll manage the front desk operations, lead and motivate a team of receptionists, and take charge of desk bookings to ensure smooth operations and high levels of customer satisfaction. This guest service manager will be play a key role with in the operations team and will be a leader in growing revenue during the summer period.

Key Responsibilities:

• Lead and manage the front desk team up to 30 receptionists, ensuring excellent guest service at all times.
• Oversee daily desk bookings and reservations to ensure optimal efficiency.
• Recruit, train, and develop reception staff to uphold the hotel's standards of service.
• Handle guest inquiries, complaints, and special requests professionally and efficiently.
• Coordinate with other departments to maintain seamless hotel operations.
• Assist in mobilization and on boarding of new staff to ensure smooth transitions.
• Ensure compliance with hotel policies and procedures.

Ideal Candidate:

• Previous experience in a hotel environment, with a strong focus on front desk management.
• Proven experience in leading and managing a team of receptionists.
• Strong organizational and multitasking skills, with the ability to manage desk bookings efficiently.
• Experience in recruitment, mobilization, and staff training.
• Excellent communication and customer service skills.
• Ability to handle guest issues with professionalism and poise.

Why Join Us?

• amazing benefits package, including 13% pension
• 40 days annual leave
• Opportunity to work office hours Monday to Friday when the rooms are not used a hotel rooms during summer season
• A dynamic work environment with a focus on delivering exceptional guest experiences.

If you're ready to bring your expertise in guest service management to a new challenge, we'd love to hear from you! Apply today and become part of our dedicated team.

Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites

AMRT1_UKCT