Short Term Lets Team Leader

Homes for Students is the UK's largest independent provider of Student Accommodation. We are seeking a proactive Short Term Lets Team Leader to join our team based in Liverpool, working 40 hours per week from 9.00am to 5.30pm Monday to Friday.

Purpose of the role:

As Short Term Let Team Leader you will be an active, contributing member of the Short Term Let and wider Partnerships Team and manage the colleague/s within the STL team directly.

Reporting to the Partnerships Manager, you will handle both short term and summer stay aspects of the business throughout the year.

You will be responsible for ensuring properties with short term demand are effectively back filled and income and revenue is generated for our clients.
You too, will be responsible for ensuring properties with summer opportunities are maximised, running an internal summer campaign, setting up the internal hotel summer properties and liaising with group leads to secure group bookings through the seasons.

Accountabilities/Responsibilities/Duties

• Identifying the sales opportunities for short term and summer lets, throughout the year. Understand the demand and needs in cities and where focus must be prioritized.
• Liaise with the Regional Revenue Managers and wider Operational/Financial teams regarding STL/summer opportunities.
• Focus and develop action plans to backfill voids in the season/summer & delegate to the team internally on generating business in these key focus sites.
• Feedback to RRMs/ other teams with specified information when required/asked on opportunities & business development.
• Secure and track revenue generated, along with setting property specific revenue targets to be met.
• Produce STL forecasts upon internal/client request.
• Work with OTA platforms and 3rd party PMS providers in short term let and summer opportunities/set ups.
• Reach out & build relationships with local language schools, university departments, companies etc to nurture these relationships & secure bookings on a short-term basis.
• Client Management: Exceptional communication skills and the ability to build strong relationships with clients.
• Manage the team, delegate work and conduct regular 1-2-1s with these members.
• Comply with Health and Safety working practice in accordance with the company's policy

Skills

• Must have very strong written English skills for communication with customers.
• Ability to work with minimum supervision but also within a team.
• Excellent admin, organisational skills, time management skills and negotiating skills.
• Ability to think outside the box.
• Ability to deal effectively with people at all levels.
• Ability to achieve goals and targets within timescales.
• Team leader/manager experience preferred but not required.

Personal Qualities

• Performance drive
• Methodical, conscientious and a planner – attention to detail is a must.
• Confidence in taking the initiative and making decisions
• Delivering high standards
• Commitment to equal opportunities
• Willing to be flexible and respond to changing circumstances
• Demonstrate a positive ‘can do' attitude and to become quickly established to add value to the business

For Homes for Students to work effectively, you may be required to assist with other areas of work and therefore, you should be prepared to undertake other duties appropriate to the post, as delegated by your line manager.

What's on offer

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.

If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you!

Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.

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