Guest Service Communications Team Member

Mt. Hood Meadows and Cooper Spur Mtn. Resort foster an environment where every person feels a sense of belonging. We are committed to creating a consistent and enduring effort to improve diversity, equity, and inclusion for our team, guests, and community through respecting and celebrating all backgrounds and perspectives while addressing barriers through a collaboration of efforts with leadership, DEI (Diversity, Equity, and Inclusion) consultants, and our DEI Committee. Opportunities exist for our team to engage in training, educational resources, and focus work; connecting our mission of enriching lives to meaningful and purposeful work. We recognize that growing the culture and influencing the industry is a significant effort, it requires everyone's engagement, collaboration, and voice. We invite all our team members to be part of improving the culture in whatever capacity they can.

At Mt. Hood Meadows, we are committed to upholding the highest standards in both team and guest services. The role of a Guest Services Communications Team Member at Mt. Hood Meadows demonstrates the essence of our dedication to creating enriching experiences for our guests.

As a Communications Team Member, you are responsible for clear, effective, and efficient internal and external communication. Responding to internal communications efforts, you play a vital role in providing the lift access team with the information they need to assist guests at the gate with lift tickets and pass access issues and questions. Responding to external communications such as email and phone calls, you provide guests with the essential information they need to plan their trip and make the most of their time at the resort.

Qualifications and Experience:

Mt. Hood Meadows provides equal opportunities for all employees and applicants. We strongly encourage applications from people of all races, religions, sexual orientations, pregnancies, genders, gender identities, gender expressions, national origins, ages, mental or physical disabilities, ancestries, medical conditions, military or veteran status, citizenship status, socio-economic backgrounds, or any other status protected by law.

Research has shown that women may be less likely to apply for a job if they do not check all the boxes in the job description. We encourage anyone to apply for positions that pique their interests and will consider transferable skills in placement of specific qualifications. We believe in fostering a growth mindset and want our team to develop new skills and grow into the job they want at Mt. Hood Meadows and Cooper Spur or to take elsewhere on their personal career paths.

• Must be at least 18 years of age or older
• Excellent written and verbal communication skills
• Ability to research and gather information quickly
• Familiar with Windows-based applications, including Word, Excel, and Outlook
• Strong organizational skills and ability to advance several projects simultaneously
• Availability to commit to working weekends and holidays during the ski and snowboard season
• Must be comfortable with the changing dynamics of a seasonal business

Preferred Experience:

• Experience in a guest service-based role
• Experience with RTP software

Compensation:

• Starting Wage: $19.11 Hourly

Perks:

• Year-Round housing available. Subject to availability.
• Ski/Snowboard Season Pass for employee and qualifying dependents

• Don't Ski/Snowboard? Gift your lift access to a family member

Free Ski/Snowboard Group Lessons & Discounts on Rental Gear Buddy Tickets (3 discounted tickets to share) Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare) Mountain Exchange Program (Ability to request free lift access to regional resorts) Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)

• Special invites to Columbia Employee Store, Adidas, and other industry retailers

Employee Assistance Program (EAP) Uniform Provided for all Departments Free Employee Transportation from Hood River & Sandy Sick Time accrued at 1 hr per 20 hrs worked, no wait period Summer Seasonal Job Connections with Local Businesses Access to Team Wellness Programs Team Events (Free Food & Raffle Prizes) Click here to learn more about our team member perks Full job description available during interview.

At Mt. Hood Meadows and Cooper Spur Mtn. Resort our mission is enriching the lives of our team, guests, and community. We believe this is a place where feeling a sense of belonging, rocking the team and guest experience, and exceeding expectations leads to your life being enriched. We welcome all to their mountain home.

Other details

• Pay Type Hourly
• Min Hiring Rate $19.11

Apply Now

Location: Oregon City, OR, US

Posted Date: 9/29/2024