Event Operations Manager

Job Title: Event Operations Manager

Reports to: Head of Sales & Events

Introduction to Wild by Tart:

Wild by Tart is a much loved and lauded neighbourhood restaurant, bar, events space, photography studio and retail store set within a beautiful industrial space – a 9,000 sq. ft former power station and coal store.

Events are an integral part of Wild by Tart, where we host an incredible variety of occasions; from intimate fashion press dinners for 15, to 350-person product launches, weddings, celebrations, and photography shoots.

Aim:

· Working closely with the Head of Sales & Events to ensure operational excellence on all events, internally and externally

· Day to day running and profitability of the events internally and externally

· Managing events of all sizes, from point of contract through to event execution

· Work alongside and support the Events Team to ensure seamless delivery of events

· Maintain product and service standards to ensure outstanding guest experiences

· Build and develop meaningful client relationships to ensure repeat business and maintain a positive brand image

· Co-ordinating and working closely with the BOH team to achieve seamlessly run events and menus

Key responsibilities:

Planning

· Ensure all events are planned to high standards and according Wild by Tart’s brand guidelines

· Working with both front of house and back of house teams to ensure the smooth end to end running of events

· Provide a personalised guest experience, strong selling skills and in-depth product knowledge

· Manage multiple events at the same time

· Hands on wherever possible with all manner of events

· Liaise with Line Managers to build sales, analyse and report on events to develop business

· Carry out post event follow up calls to guests to build guest relations, improve service and support other booking opportunities

Events Administration

· Preparing appropriate documentation for events, including but not limited to, schedule sheets, F&B job sheets, floor plans and staff briefing sheets.

· Booking and managing FOH staff for all events

· Organising the booking of external staff such as security and facilities staff through preferred partners.

Finance

· Maximise revenue - working to budgets and targets while maintaining agreed service standards

Health and Safety

· Maintain knowledge of Health and Safety and Food Hygiene

· Understand all fire, first aid and accident procedures

· Provide a safe and secure environment for guests and the team

· Maintain clean and tidy-working areas

KPIs

· Record average revenue per event

· % of event days v total year working days

• Guest Feedback
• Expenditure V Sales

What we look for:

· Minimum 3 years’ experience in events

· Fluency in English, written and spoken

· Excellent written skills and ability to write personable, persuasive and professional emails

· Able to work on own initiative and self-motivated

· Meticulous organisation and attention to detail, able to prioritise a demanding workload

· Excellent communication skills

· Level-headed and consistent in nature, trustworthy and reliable

· Ability to work flexibly under pressure

· A passion for great food, service and people

What we offer

• Opportunity to grow and develop the catering business
• Positive and nurturing work environment with forward thinking and supportive management
• Training and development programs including wine and management courses
• 50% discount in our restaurant
• Cost price wine
• Amazing staff meals
• Daily staff drink after shift
• Excellent local business discounts including yoga, pottery, skincare, meditation, gym, dentist
• Monthly staff yoga classes
• Christmas and Summer staff parties
• Field trips in London, around the UK and abroad

Salary from £45k per annum DOE