Restaurant Supervisor for InterContinental Bellevue at the Avenue

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening Summer of 2024, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.

We are seeking to hire an experienced Restaurant Supervisor for our Food and Beverage outlets. As a Restaurant Supervisor, you would be responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Duties Include:

• Under direction of the Director of Food and Beverage, ensure Restaurant outlets are supervised on a daily basis.
• Assist with associates work schedules as needed.
• Be the direct point of contact for all Restaurant associates.
• Perform opening or closing duties when needed.
• Supervise, support, schedule, assign daily work, inform and train team members in all restaurant activities and operations
• Monitor, observe and assist in evaluating team member performance
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Assist in monitoring inventory and inventory control
• Communicate and delegate tasks to the team
• Ensure compliance of brand standards
• Manage guest queries in a timely and efficient manner
• Assist other departments wherever necessary and maintain good working relationship

• 1+ years supervisory experience
• 2+ years full-service restaurant experience as a server or bartender
• Previous hotel experience preferred, but not required
• Good knowledge of restaurant operations, including bar and In-room Dining
• Current Food Handlers and MAST permit, or willing to obtain one within 14 days of hire
• Experience working in Micros or Simphony system preferred, but not required.

Why work for Pyramid?

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

To care for you and your family, we also offer a comprehensive benefits program.

Your financial well-being:

• Competitive Salary
• Competitive Matching 401K
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups

Your/your family’s health care:

• Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
• Express Scripts Online Pharmacy
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Employee Assistance Program
• Pet Insurance through Figo

Your time off:

• Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
• Paid Time Off
• Paid Holidays

Your day-to-day:

• Commuter benefits
• Delicious free shift meal at our employee cafeteria
• Stellar back-of-house facilities
• Dry cleaning for uniforms and work attire
• Support, training, and mentorship from management
• Employee Recognition Programs
• Career growth opportunities

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

Compensation details: 25-25 Hourly Wage

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