In-Room Dining Server for InterContinental Bellevue at the Avenue

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening Summer of 2024, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.

What's on the menu for your next career move? As our new Room Service Server, you'll play a key role in creating memorable dining experiences for our guests, whether they're indulging in a gourmet meal or enjoying a late-night snack.

Key Responsibilities:

• Guest Interaction: Deliver food and beverages to guest rooms promptly and efficiently, ensuring a high standard of service.
• Order Accuracy: Take and confirm orders, ensuring all special requests are fulfilled accurately.
• Presentation: Set up and serve orders in an appealing and professional manner.
• Customer Service: Provide exceptional service to guests, addressing their needs and resolving any issues to ensure satisfaction.
• Cleanliness and Maintenance: Maintain cleanliness and organization of service areas, including trays, trolleys, and room service stations.
• Collaboration: Coordinate with the kitchen and other hotel departments to ensure timely delivery and guest satisfaction.
• Record Keeping: Handle billing and payments accurately, keeping detailed records of all transactions.

What We Need From You:

• Experience: Previous room service or serving experience preferred. Hotel food & beverage experience is a plus.
• Communication Skills: Clear, concise written and verbal communication skills in English.
• Customer Service: Strong service-oriented style with professional presentation skills.
• Interpersonal Skills: Ability to effectively interact with people from diverse backgrounds.
• Organizational Skills: Excellent organizational and time management abilities.
• Team Player: Ability to work effectively as part of a team and contribute to a positive work environment.
• Adaptability: Ability to handle high-pressure situations and remain calm during busy periods.

Preferred Qualifications:

• Technical Skills: Proficiency in Microsoft Word and Excel.
• Additional Languages: Proficiency in additional languages is an advantage.

Why work for Pyramid?

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

To care for you and your family, we also offer a comprehensive benefits program.

Your financial well-being:

• Competitive Salary
• Competitive Matching 401K
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups

Your/your family’s health care:

• Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
• Express Scripts Online Pharmacy
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Employee Assistance Program
• Pet Insurance through Figo

Your time off:

• Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
• Paid Time Off
• Paid Holidays

Your day-to-day:

• Commuter benefits
• Delicious free shift meal at our employee cafeteria
• Stellar back-of-house facilities
• Dry cleaning for uniforms and work attire
• Support, training, and mentorship from management
• Employee Recognition Programs
• Career growth opportunities

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

Compensation details: 16.28 Hourly Wage

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